Reference

What You Agree To When You Play Here

This page covers the legal framework behind your bitsky account — your rights, our obligations, and how the terms apply depending on your state. Access to our platform is subject to state law, so eligibility varies by where you are.

State-by-state eligibilityPayPal, Venmo, Play+ coveredAccount data rightsClear contact pathsPlain-language terms
bitsky What You Agree To When You Play Here
HOW WE HANDLE IT

Data, Security, and Your Account Rights

Your account data stays with us — we do not sell your personal information to third parties. Cookies on bitsky are used for session authentication and basic usage analytics; you can manage non-essential cookies through your browser settings at any time. Our account security uses SSL encryption across all connections, including during PayPal and Venmo transaction handoffs. If you want to update, correct, or request deletion of your data, you can submit that request through live chat or email and we'll confirm receipt within one business day.

Data Retention

We retain account records as required by applicable state gaming regulations. Once an account is closed, personal data is held for the legally required period and then purged.

Cookie Control

Essential cookies keep your session active across mobile and desktop. Non-essential analytics cookies can be turned off in your browser without affecting account login or payment flows.

Account Security

SSL encryption covers every page including checkout. Your PayPal and Venmo connections are tokenized — we never store your full payment credentials on our side.

Requesting Changes

To update your registered name, address, or payment details, open live chat or email support with your account ID. Identity verification is required before any changes are applied.

REACH OUR TEAM

How to Contact Us About Legal Matters

Questions about the terms, a data request, or a dispute about your account? We have three ways to reach the right team. For payment-specific disputes — including transactions made through PayPal, Venmo, or Play+ — our live chat path gets you to a support agent who can pull your transaction record directly.

Live Chat Start a live chat session from your account dashboard to reach a support agent. Quickest path for account-level legal questions and payment disputes.
Email Support Send a written request to our support address for formal data requests, terms clarifications, or dispute documentation. We respond to written inquiries on record.
Account Help Center Access the Help Center from your mobile or desktop account to find policy documents, submitted request status, and your communication history with our team.

Legal FAQ for bitsky Account Holders

These are the questions we hear most often about account terms, data rights, and how policy applies to your specific situation. If yours isn't here, live chat gets you a straight answer.

Access depends on whether your state authorizes online casino or sportsbook activity. We check your location at session start. If your state isn't currently eligible, your account will reflect that restriction.

We collect the information you provide during registration — name, address, date of birth, and payment details. We also log device type and location data used for eligibility verification during each session.

Yes. Submit a data access request via live chat or email with your account ID. We'll pull your records and send them to your registered email address within the timeframe required by applicable law.

Start with live chat and reference your transaction ID. Our team can pull the payment record on our side. If the dispute isn't resolved there, we'll escalate it to our payments team with a written trail.

We retain records for the period required by state gaming regulations, then delete them. You can request confirmation of deletion once the retention period has passed by contacting support.

This page always shows the current terms with an effective date at the top of the policy section. If terms change, we post the revised version here before the change takes effect.
Reference

Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.